How a HIPPA-Compliant Answering Service Helps Improve Patient Experience

Known in full as the Health Insurance Portability and Accountability Act, the HIPAA is the legislation that governs the access, storage, and security of medical information, to be particularly patient information. The law was proven necessary given the multiple data breaches and cyber-attacks on medical practices and insurance providers. The importance of this piece of legislation is in its restriction of disclosure of personal health information. Its provisions and regulations seek to protect the patient’s health information. Doctors and medical practices are required to give an account of the various parties that have access to a patient’s PHI. All services offered by a reputable medical practice should meet the provisions of the HIPAA. This includes automated answering machines and queue systems. It is only when they meet the provisions of the legislation the patient’s information can be truly protected and guaranteed. In this article, we will be looking into the benefits that a HIPAA-compliant answering service can offer your medical practice.… Read more “How a HIPPA-Compliant Answering Service Helps Improve Patient Experience”